General FAQs

We hope you find our site easy to use, however just in case, we have answered some of the frequently asked questions. Please select your question from the list below. If your question is not answered here, then please feel free to contact us.

Is smoking or drinking allowed aboard your vehicles?

For the health and safety of our passengers and drivers, smoking is not allowed on any of our vehicles. Charter groups may transport unopened alcoholic beverage containers in the luggage bays for use at their destination.

Are your vehicles handicapped accessible?

Yes. We have handicapped accessible vehicles available. We recommend that passengers requiring special assistance inform us at the time of reservation, and no later than 48 hours prior to departure. Please call 1-800-669-0051 for assistance.

What forms of payment does Gray Line New York accept?

On our website we accept Visa, MasterCard, and Amex. Our visitors centers accept cash, travelers checks, Visa, MasterCard, AMEX, Discover Card and JCB. Our uniformed street sales associates accept cash, travelers checks, Visa, MasterCard, and AMEX.

Where do the double decker buses stop on your Hop-On Hop-Off tours?

Please see our All-Loops Tour map for all the stops throughout Uptown and Downtown of Manhattan.

Do your open-top double decker tours operate in the rain?

Yes, our double decker buses run rain or shine.

When do I get my tickets and/or confirmation from an online purchase?

After your online purchase you will be redirected to a page with your voucher. An order confirmation, with a link to your online voucher, will also be e-mailed to you within two hours of completing your purchase. Simply present your digital pass on your phone or printed out pass at the admission desk at each attraction. They will then scan it and you will be set to go.

Do I need to specify a date of travel?

No. When you start your order, you will have to choose the day you believe you are going to use the voucher. However, we do understand that plans change so you have one year from the date of purchase to begin using your pass. After one year, it will expire. Please note, some of our partner attractions do require reservations – please refer to the tour details for more information.

When is your customer service call center open?

Our customer service department is open daily from 6am to midnight EST.

What is the age requirement for a child ticket?

Children aged 3 –11 are eligible for a child price ticket on double decker tours, children under 3, who do not occupy a seat may travel free on our double decker tours. Please note child age range may vary for our 3rd party products.

What should I do if I don't receive my confirmation e-mail after making an online purchase?

Please send an e-mail to with your name, date of purchase, and correct e-mail address, so that we can re-send your confirmation.

Are tour tickets purchased from this website refundable?

Tickets purchased online for most of our tours are non-refundable, but many can be used up to one year from date of purchase.

Do you offer a student discount?

Regrettably we do not offer discounted student tickets to individuals. However, school groups should contact our group sales department at

Where can I buy tickets in New York City?

While we strongly encourage you to buy tickets in advance on our website, you can also purchase tickets from any of our street agents in New York City.

What is a charter and how much do they cost?

A charter is a temporary lease of our vehicle and driver. When a group wants to take a trip somewhere they will reserve a coach for the trip that they have planned. This is a charter. Charter prices depend on the mileage, destination, days of charter service, and coach usage. We invite you to submit a free quote request with no obligation. Chartering is generally a very economical mode of group travel.

What kind of vehicles are available for charter?

We operate modern, clean, and meticulously maintained state-of-the-art fleet of Motorcoaches, Minibuses, Double Deckers, Vans, SUVs and Sedans.

Who drives your vehicles?

We take tremendous pride in our professional drivers. They are specifically trained and must complete medical reviews, background checks, driving record checks, training and testing, drug and alcohol testing and safety meetings.

How far ahead should I make arrangements?

It is never too soon to organize your charter. There are sometimes during the year when we are extremely busy, so book early! The weekends are usually the busiest with weddings, football games, holiday shopping, etc. so don't hesitate to book a year in advance.

Where can I load my bus?

We can load your group anywhere that our vehicle can fit. Some residential streets are narrow, so please take that into consideration when planning your pick-up location. If you want to use a public parking lot, please call the manager of the establishment and get permission from them.